This is one sad admission.  Contrary to Globe's one-liner, "Ang lakas mo sa Globe",  I feel like such a neglected customer. 

I've been without my Globelines broadband service for two weeks now.  We don't even have a dial tone at home.  I've called the customer contact service for 10 times already and I get the same answer...for follow up na po. Yeah, yeah, yeah....I've heard that line before.

The frustrating part is the fact that I seem so disconnected despite the "connections".  Gil Genio who was top honcho of the wireline business is a fellow alumnus of Philippine Science High School.  Tonton Mapa who headed marketing lived a few houses down the road from me in Bacolod.  Unfortunately he's not with Globelines anymore.  My former client, Joyce Capacillo is no longer there either.  The grapevine says, Gil Genio is the only remaining employee of the wireline business as Innove will be closed and Gil will move back to Globe to be the head of the enterprise group.  Totoo kaya yun?

Ewan ko ba.  Basta kami, wala pa ring dial tone sa ngayon.

So ironic that my family's company even rents out billboard ad space to Globelines in Iloilo, Bacolod, and Cebu.  May advertising to attract new subscribers pero no action on the complaints of current subscribers.

Speaking of billboard rentals, medyo kumalat naman talaga sa industriya ng outdoor advertising na mabagal ang bayaran ng Globelines.  Which makes me think.  Baka mabagal din ang bayaran sa technical service subcontractors kaya ayan, nagtatampo sila at ayaw ayusin linya namin dahil hindi pa bayad ang Globelines sa kanila.

I gave up my PLDT broadband a year ago in favor of Globelines because of brand loyalty dahil naging cliente ko ang Globelines at kaibigan ko mga tao doon.  Ang tanga ko pala.  For a marketing person in the 21st century, I forgot that brand loyalty died many years ago.

What's my recourse now?  Send an email to gcablaza@globetel.com.ph?  Ah hindi...baka mas may effect pag inemail ko si Raul Alvarez ng PLDT.  Tapos viral ang dating ng complaint.  Naaaah, I think that's below the belt.

Pero here's what I can do, kausapin ko na lang ang Outcomm at magpost na lang ako ng message sa Guadalupe LED billboard, "Pleaaase, Mr. Ablaza, paki-ayos naman ang phone ko :-( ".

Yan, siguro naman by then, abot ko na ang mundo.

p.s. if you feel like copying and pasting this post onto an email and sending it around, that's your business.  Basta ako, nag-post lang ako dito sa Multiply.